Frequently Asked Questions - FAQ

Frequently Asked Questions

How long does delivery take?

Orders are usually processed within 24–48 hours. Delivery generally takes 7–12 business days, depending on your location. Once your order has shipped, you will receive a tracking link by email.

How can I use today's discount code?

To use today's discount code:

[TODAY'S CODE]

Add your favorite products to your cart.
Proceed to checkout.
Copy and paste the code into the “Discount code” box.
Click “Apply”.
Your discount will be applied automatically if the code is valid.

My discount code isn't working. What should I do?

First, make sure the code has been entered exactly as shown, without any extra spaces. If it still doesn't work, check that the code is still valid and that your order meets any applicable conditions. If you need help, contact our support team.

What payment methods do you accept?

We accept major credit and debit cards, as well as PayPal. All payments are processed securely.

Can I return my order?

Yes. If you are not satisfied with your purchase, you can request a return within 20 days of receiving your order, subject to our return policy and its conditions.

How can I track my order?

Once your order has been shipped, you will receive a tracking link by email. You can use this link to follow your package throughout its delivery.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to accommodate your request before the order is processed or shipped.