Shipping policy
Our policy lasts for 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.
If more than 20 days have passed since your purchase, unfortunately, we can't offer a refund or exchange.
How do I return an item?
Please contact us at edencraftted@gmail.com and we will explain the return procedure. You only have to bear the shipping costs.
Select the item(s) you wish to return and indicate the reason for the return.
You will receive additional information if necessary by email.
How does the return policy work?
If you placed your order from an EU (European Union) country, you can return the item to us within 30 days of receipt, along with its refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. The return of certain types of goods is not allowed. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials or substances, liquids, or flammable gases.
Other items not eligible for return include:
- Gift cards
- Downloadable software
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted (if applicable):
- Books showing obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 20 days after delivery
